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Shipping & Delivery Policy
Welcome to TeraSource. We are dedicated to delivering your premium lifestyle essentials directly to your doorstep with efficiency and transparency. Please review our shipping guidelines below:
1. Shipping Destinations & Costs
Only on Specific Items: We proudly offer FREE Tracked Shipping on some specific Items. No minimum purchase is required.
2. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
3. Estimated Delivery Time
To bring you premium products at competitive prices, we source directly from global manufacturers.
Estimated delivery time is 7 to 14 business days after dispatch.
Please note: Delivery times are estimates and may occasionally vary due to customs clearance or peak seasonal volumes.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
You can track your package directly through our website or via the provided courier link. Please allow 24–48 hours for the tracking information to update.
5. Customs, Duties, and Taxes
TeraSource is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Missing or Delayed Packages
If your package does not arrive within the expected timeframe, please reach out to our dedicated support team at support@terasource.store. We will track it down and assist you immediately.